Privacy Policy

Hawkins Insurance Agency values your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our website, use our services, or engage with us through SMS communications.

Website: https://www.hawkinsinsuranceagency.com/
Phone Number: 713-695-6600

By using our website, services, or opting in to receive SMS messages from Hawkins Insurance Agency, you agree to the terms outlined in this Privacy Policy and, where applicable, our SMS Terms and Conditions. If you do not agree, please discontinue use of our services and/or opt out of receiving SMS communications.

1. Information We Collect

We collect different types of personal information depending on how you interact with our services and website:

Information You Provide Directly
- Insurance Inquiries & Purchases: When you request a quote, purchase insurance, or communicate with us, we may collect your name, contact details (email, phone number, address), Social Security number, driver’s license number, insurance policy details, and payment information.
- SMS Communications: When you opt in to receive SMS communications, we collect your phone number and any other necessary information to communicate with you via text messages.
Information We Collect Automatically
- Website Usage Data: We automatically gather information about your device, IP address, browser type, and how you interact with the site (pages viewed, time spent, referring URLs).
- Cookies & Tracking Technologies: We use cookies, web beacons, and similar technologies to personalize your experience, improve our services, and track user activity on our website. For more information, see the “Cookies and Tracking Technologies” section.
Communications
- Any communication you have with us—via phone, email, or online chat—may be recorded and stored for quality assurance, training, or to fulfill your requests.

2. How We Use Your Information

We use the personal information we collect for various purposes, including but not limited to:

Insurance Services: To process insurance applications, manage policies, and handle claims.
Customer Service: To respond to inquiries, process requests, and provide necessary customer support.
Marketing & Promotions: To send you relevant offers, promotions, or newsletters based on your preferences (with opt-out options available).
Website Improvements: To monitor how our website is used, improve its functionality, and develop new products and services.
Legal & Security: To protect against fraud, unauthorized access, and other threats, and to comply with legal or regulatory requirements.

3. SMS Communications

By opting in to receive SMS messages from Hawkins Insurance Agency, you agree to the following:

SMS Consent Communication
- When you opt in, we collect your phone number and any other necessary information to communicate with you via text messages. This information is not shared with third parties for marketing purposes. We respect your privacy and are committed to keeping your data secure.
Types of SMS Communications
- Appointment Reminders
- Follow-Up Messages
- Policy Numbers and Vehicle Information
- Billing Inquiries and Pricing
Example Message:
“Hello, this is a friendly reminder of your upcoming appointment with Hawkins Insurance Agency on [Date] at [Time]. Reply STOP to opt out of SMS messaging at any time.”
Message Frequency
- The frequency of messages may vary based on your communications and needs. For example, you may receive 5–10 messages per week for appointment reminders, billing inquiries, or policy updates.
Potential Fees
- Standard message and data rates may apply, depending on your carrier’s pricing plan. Fees may vary if the message is sent domestically or internationally.
Opt-In Methods
- You may opt in verbally during a conversation with a representative or through any provided consent forms.
Opt-Out Method
- You can opt out of receiving SMS messages at any time by replying “STOP” to any SMS message you receive from us. You can also contact us directly at 713-695-6600 to request removal from our messaging list.
Help and Support
- If you are experiencing any issues or need assistance, reply with the keyword “HELP” to any SMS message you receive. You can also call 713-695-6600 or visit our website at
  https://www.hawkinsinsuranceagency.com/ for more information.
Additional Options
- If you do not wish to receive SMS messages, simply do not check the SMS consent box on our forms or do not verbally consent during registration or appointments.
Standard Messaging Disclosures
- Message and data rates may apply depending on your carrier’s plan.
- Opt out any time by texting “STOP” to any SMS message you receive from Hawkins Insurance Agency.
- For assistance, text “HELP” or visit our Privacy Policy and Terms and Conditions.
- Message frequency may vary.

4. Sharing and Disclosure of Information

We respect your privacy and will not sell, rent, or share your personal information for marketing purposes without your consent. However, we may share your information under the following circumstances:

Third-Party Service Providers: We work with trusted vendors for services such as data analysis, payment processing, email delivery, and customer support. These providers are obligated to protect your personal information and use it only for the purposes we define.
Legal Requirements: We may disclose your personal information if required by law or in response to legitimate requests from regulatory authorities or courts.
Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, your personal information may be transferred to the new business entity as part of the transaction.

5. Data Security

We take your data security seriously and implement various administrative, technical, and physical safeguards to protect your personal information from unauthorized access, misuse, or disclosure. However, please note:

No Guaranteed Security: No method of transmitting or storing data electronically is 100% secure, and we cannot guarantee absolute security.
Your Responsibility: You play a vital role in keeping your personal information secure by maintaining the confidentiality of any passwords or other account information.

6. Cookies and Tracking Technologies

We use cookies, web beacons, and other tracking technologies to personalize your experience on our website and improve its performance. These technologies allow us to:

Remember Your Preferences
Gather Analytical Data
Deliver Relevant Advertising

You can control or disable cookies through your browser settings. Please note that disabling cookies may limit your ability to use certain features of our website.

7. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information, including:

Access: You can request a copy of the personal data we hold about you.
Correction: You can request that we update or correct any inaccurate personal data.
Deletion: Under certain circumstances, you may request that we delete your personal data.
Restriction: In specific situations, you may request that we limit how your personal data is used.
Data Portability: You can request your personal information in a commonly used, machine-readable format.
Objection: You may object to the processing of your personal data for certain purposes, including marketing.

To exercise any of these rights, please contact us using the information in the “Contact Us” section below.

8. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.

9. Children’s Privacy

Our services are not directed at children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete it promptly. If you believe we have collected information from a child under 13, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we encourage you to review it periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us

How We Use Your Information

We use the personal information we collect from you for various purposes, including but not limited to:

To process insurance applications, manage policies, and handle claims.
To respond to inquiries, process requests, and provide necessary customer service.
To send you relevant offers, promotions, or newsletters based on your preferences (with opt-out options available).
To monitor how our website is used, improve its functionality, and develop new products and services.
To protect against fraud, unauthorized access, and other threats, and to comply with legal or regulatory requirements.

Sharing and Disclosure of Information

We respect your privacy and will not sell, rent, or share your personal information for marketing purposes without your consent. However, we may share your information in the following circumstances
We work with trusted third-party vendors to provide services such as data analysis, payment processing, email delivery, and customer support. These providers are obligated to protect your personal information and use it only for the purposes we define.
We may disclose your personal information if required by law or in response to legitimate requests from regulatory authorities or courts.
In the event of a merger, acquisition, or sale of all or part of our assets, your personal information may be transferred to the new business entity as part of the transaction.

Data Security

We take your data security seriously and implement various administrative, technical, and physical security measures to protect your personal information. These safeguards are designed to prevent unauthorized access, misuse, or disclosure of your data. However, no method of transmitting or storing data electronically is 100% secure, so we cannot guarantee absolute security.

Cookies and Tracking Technologies

We use cookies and other tracking technologies to personalize your experience on our website and improve its performance. Cookies allow us to remember your preferences, gather analytical data, and deliver relevant advertising.

You can control or disable cookies through your browser settings. Please note that disabling cookies may limit your ability to use certain features of our website.

Your Privacy Rights

You have certain rights regarding your personal information, depending on your location and applicable privacy laws. These rights may include:

You can request a copy of the personal data we hold about you.
You can request that we update or correct any inaccurate personal data.
Under certain circumstances, you may request that we delete your personal data.
In specific situations, you may request that we limit how your personal data is used.
You can request your personal information in a commonly used, machine-readable format.
You may object to the processing of your personal data for certain purposes, including marketing.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

Third-Party Websites

Children's Privacy

Our services are not directed at children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete it promptly. If you believe we have collected information from a child under 13, please contact us immediately.

Changes to This Privacy Policy

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us.